Refund policy

Refund and Return Policy – Meat Matas

At Meat Matas, we pride ourselves on providing the highest quality meat and exceptional service. If something’s not quite right with your order, we’re here to help.

Freshness Guarantee

We stand behind the freshness and quality of every product we sell. If your order arrives damaged, spoiled, or incorrect, please contact us within 24 hours of delivery with a photo and a brief description of the issue.

Returns

Due to the perishable nature of our products, we do not accept returns. However, we’re committed to making things right if there’s a problem with your order.

Refunds or Replacements

If there is a genuine issue with your order (e.g. incorrect item, product quality concern, or delivery delay impacting freshness), we may offer a full or partial refund, or send a replacement item at our discretion.

Please email us at [your email] with the following:

• Your order number

• A photo of the product (if applicable)

• A short description of the issue

Change of Mind

Unfortunately, we cannot offer refunds or replacements for change-of-mind purchases due to food safety regulations.

Delivery Issues

We work with reliable couriers to ensure your meat arrives chilled and on time. If your delivery is delayed or mishandled by the courier, we will investigate and work with you to resolve the issue.